About:
BATTS (Barnhard Associates Trouble Ticketing System) is a lean, elegant trouble ticket system with both command line and Web interfaces, written in Perl. It uses MySQL for its backend, and has a ticket-via-email interface for submission and informational logging. Features include support for tickets pending on or resolved when other tickets are disposed of, an ability to assign tickets to a person, an ability to categorize and prioritize tickets, and associating billing codes with various logging events.

Release focus: Major feature enhancements

Changes:
A user ticket form was added to the front page. The url() bug was fixed by directly referencing batts.cgi instead. Most importantly, ticket_print sports many new update functions: you can update the customer, assignee, status (mostly), category, and priority fields.

Author:
Steve Killen [contact developer]

Rating:	reset 1 2 3 4 5 6 7 8 9 10
(not rated)

Homepage:
http://www.xisp.net/batts/
Tar/GZ:
http://www.xisp.net/batts/devel/batts-cvs-20030906.tar.gz

Trove categories: [change]

[Development Status]		4 - Beta
[Environment]		Console (Text Based), Web Environment
[Intended Audience]		Developers, Other Audience, Quality Engineers, System Administrators
[License]		OSI Approved :: GNU General Public License (GPL)
[Operating System]		OS Independent
[Programming Language]		Perl
[Topic]		Information Management :: Issue Tracking, Software Development :: Bug Tracking, System :: Systems Administration, Utilities

Dependencies: [change]
No dependencies filed

 Branches

Branch	Version	Last release	License	URLs
Development	20030906	06-Sep-2003	GNU General Public License (GPL)
Stable			GNU General Public License (GPL)

 Releases

Version	Focus	Date
20030906	Major feature enhancements	06-Sep-2003 16:09
20030815	Major feature enhancements	16-Aug-2003 15:57